Block Manager

Job Description

Block Manager To manage an allocated portfolio of buildings, providing efficient and accurate administrative and day to day management.

Key Responsibilities:

• To carry out various property management tasks as directed
• To participate in Company wide initiatives both internally and for external clients Property Portfolio:
• Ensure that company policies and procedures are consistently applied to required standards.
• Oversee day to day maintenance of leasehold properties.
• Attend client Board meetings, including AGM’s and Directors meetings.
• Oversee day to day, contracted and cyclical maintenance programs.
• Assist with the project management of major internal and external works along with the relevant surveyor or relevant professional consultant.
• Liaise with local councils and government bodies and police to adhere to relevant regulations.
• Manage hard and soft copy data and e-mails and ensure all client files are updated.
• Deal with flat owners/tenants’ queries verbally and in written form.
• Manage on-site staff and associated relevant employment issues.
• Issue and ensure collection of service charge and ground rent arrears.
• Produce budgets, including reserve funding for the forthcoming years for Board approval.
• Oversee budget, year end accounts memos / accounts and quarterly client statement process to ensure that time scales are met and review accounting information to ensure accuracy.
• Manage the portfolio arrears levels and credit control procedures taking steps to meet agreed targets and understanding reasons for variations
• Manage expenditure against budget throughout the financial year and produce reports as required for the Board.
• Carry out regular site visits to ensure all buildings are in good order.
• Action insurance claims efficiently and effectively
• Circulate information to residents concerning management issues.
• Ensure Health & Safety regulations are adhered to and that General and Fire Risk assessment recommendations are implemented.
• Possess and maintain legal knowledge and understanding of relevant leasehold, Landlord and Tenant Act, Section 20 Notices and related lease restrictions and covenant issues.
• Ensure that fees are charged as and when appropriate for works outside the management contract – EG; S20 fees.
• Review and agree all circular & client correspondence including newsletters ensuring that communication is regular and accurate.
• Hours and Environment 9am to 5.00pm, Monday to Friday. However, you may often need to work extra hours and also attend client meetings in the evenings.
• Your role will be mainly office based, although you will also be required to visit residential development sites or to attend meetings and conferences.

Skills and Attributes

You should have:

• Knowledge of relevant Landlord and Tenant Act, RICS and ARMA Guidelines and Regulations and procedures and best practice on disseminating. Residential block property management advice.
• Sound ability to recognise and understand buildings maintenance issues.
• Experience in interpreting, advising and implementing company procedures in a consistent manner.
• The verbal communication skills to debate with a diverse client group and internal staff.
• The ability to carry out presentations and training sessions both internally and externally.
• The written communication and numerical skills to produce succinct correspondence and reports.
• The ability to research, analyse and reason logically and effectively within tight and conflicting timeframes.
• Excellent IT skills including Word, Excel skills
• Experience in leading and working effectively in teams.
• Experience in supervising on site staff and assuming responsibility for workload allocation, identifying development needs and performance planning and feedback.
• A commitment to providing high level customer service.
• To carry out any other reasonable tasks as may be instructed by the Directors to meet the needs of business Entry
• You should have at least 3-5 years’ experience at residential block property manager level and managed a dedicated portfolio of developments.

Training Desirable qualifications are:

• IRPM Part 1 and Part 2 Job Type: Full-time Experience:
• Block Property Management: 3 years (Required) Location:
• Hitchin, Hertfordshire (Required)